1. Order Cancellation

Once an order is placed, it cannot be cancelled. We are unable to accommodate cancellation requests after checkout. Kindly review your order carefully before confirming payment.

2. Complaints

If you have any complaint regarding the product or delivery, kindly inform us within 14 days of receiving your order.

To help us resolve the issue quickly, please share a time-stamped video of the package being opened, along with your complaint.

If your order arrives damaged or different from what you ordered, please reach out to us immediately with the details to any of the communication channels mentioned below.

For complaints and grievances, contact us at:
Email: hornbillnaturals@gmail.com
WhatsApp: +91 94470 62365

3. Delivery Status

If you face any issue related to delivery, kindly inform us within 7 days of receiving the delivery confirmation message from our courier
partner. We will look into your concern and take suitable action at the earliest.

4. Refunds and Returns

Only products found defective or damaged are eligible for return, within 4 working days from the date of delivery.

In such cases, we will either:

• Arrange a replacement of the affected product, or
• Process a refund within 15 working days, if you prefer a refund instead.

While raising a return or refund request, kindly share:

• A screenshot of the delivery confirmation message, and
• A time-stamped video from the package opening clearly showing the condition of the product received.