This Shipping Policy explains how orders placed on www.hornbillnaturals.com are shipped and delivered. This website is owned and operated by Neom Ecosolutions Pvt Ltd. By placing an order with us, you agree to the terms below.

How We Process Your Order

1. We accept orders round the clock. However, any order placed after 3 PM is treated as placed the next working day.
2. Once your order is placed, you’ll receive a confirmation email right away. Orders are usually processed within 1–2 business days, provided the billing and address details shared are accurate. You’ll get a separate notification once your order ships.
3. Any applicable shipping charges are shown clearly at checkout, before you complete your payment.
4. Using the contact details you provide at checkout, we’ll reach out by call, SMS, email, or WhatsApp to let you know when your order is expected to arrive.
5. Please note that once an order is placed, it cannot be cancelled — we’d request you to double-check your order before confirming checkout.
6. Delivery timelines may occasionally be affected by weather or other unforeseen circumstances. If we expect a significant delay, we’ll inform you by email or phone.

Tracking Your Order

7. Once your order ships, you’ll receive an email with a tracking number so you can follow its status.
8. If your order hasn’t reached you within 7 days of the shipping confirmation email, please write to us at info@hornbillnaturals.com with your name and order number — we’ll look into it and get back to you.

Questions or Disputes

Any dispute relating to this Shipping Policy will be governed by our Terms & Conditions and the laws of India. If something feels off, write to us at  info@hornbillnaturals.com with full details and we’ll do our best to sort it out quickly. For general questions about this policy, you can also reach us at info@hornbillnaturals.com .

Changes to this Policy

We may update this Shipping Policy from time to time to reflect changes in how we operate. We’d encourage you to check this page occasionally. Continuing to use our website after any update means you accept the revised terms.