Returns and Refunds Policy

Last updated: 31 October 2026

Please get in touch with us within 48 hours of delivery at info@hornbillnaturals.com or on WhatsApp: +919447062365. Claims made after this period may not be eligible. 

We accept returns or replacements only when an item arrives damaged, leaking, incorrect, or after the expiry date. For food safety reasons, we cannot accept returns of opened packs or change-of-mind returns. To qualify, please keep the product in its original packaging with the batch label and share your order number with clear photos and a short unboxing video. You’ll also need the receipt or proof of purchase.

To report a problem, you can contact us at info@hornbillnaturals.com. For approved claims, we will arrange the replacement or refund at no extra cost to you. In most cases, you will not need to send the item back, but we may ask you to if an inspection is needed. In such cases, we’ll send you a return shipping label, as well as instructions on how to send your package. Please note that returns will need to be sent to the following address: Neom Ecosolutions Pvt Ltd, P B No.99, Aluva P.O, Kerala, India – 683101. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any queries related to returns at info@hornbillnaturals.com.

Damages and issues

Please inspect your order upon receiving and contact us within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items. Please get in touch if you have questions or concerns about your specific item.

Exchanges

For an exchange of the item, you must return the item you received, as soon as possible. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify and inform you whether the refund was approved or not. Once approved, you’ll be automatically refunded to your original payment method within five to seven business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your original payment method. If more than 15 business days have passed after the approval of return, please contact us at info@hornbillnaturals.com.

Changes to this Policy

We may update this Returns and Refund Policy from time to time to reflect changes in how we operate. We’d encourage you to check this page occasionally. Continuing to use our website after any update means you accept the revised terms.