Last updated: 11 October 2026

Hornbill Naturals is a brand of Neom Ecosolutions Pvt. Ltd. (“we”, “us”, “our”). This policy explains what personal information we collect on  hornbillnaturals@gmail.com, why we collect it, and how we look after it. By using our website or placing an order, you agree to this policy.

1. Information we collect

• Details you give us: your name, phone number, email address, billing and delivery address when you place an order, create an account, or write to us.
• Messages and files: anything you send through our contact form, email or WhatsApp, including the photos or videos you share for a damaged-product complaint.
• Order details: the products you buy, order value, and delivery status.
• Technical details: your IP address, browser, device type and the pages you visit, collected through cookies and similar tools.

2. How we use your information

• To process and deliver your orders and send updates by email, SMS, call or WhatsApp.
• To handle complaints, returns and refunds.
• To reply to your questions.
• To keep our website safe, working properly, and to improve it.
• To follow tax, accounting and other legal requirements.
• To send offers or news about our products, only if you have agreed. You can say stop at any time.

3. Who we share it with

We never sell your personal information. We share only what is needed with:

• Courier and delivery partners, to deliver your order.
• Payment gateway partners (such as Razorpay), to process your payment.
• Website, hosting and email service providers who help us run the site.
• Analytics providers, such as Google Analytics, which help us understand how visitors use our website. They receive technical information about your visit (your device, browser and the pages you view, etc.), not your name or payment details.
• Advertising platforms, such as Meta (Facebook and Instagram), through the Meta Pixel, which lets us measure how our ads perform and show relevant ads to people who have visited our website.
• Authorities, if the law requires us to.

These partners may use your information only for the service they provide to us.

4. Payments

Payments are handled by our payment gateway. We do not see or store your card, UPI or net-banking details on our website.

5. Cookies

Our website uses cookies, which are small files stored on your device. They help the cart and checkout work, remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the website, like the cart, may not work properly then. 

We use Google Analytics to understand which pages visitors find useful, and the Meta Pixel to measure the results of our ads on Facebook and Instagram. These tools use cookies to collect information such as your IP address, device, browser, and the pages you visit. This information is used in a combined form and is not used to identify you personally. You can stop this tracking by changing your browser’s cookie settings, using the Google Analytics opt-out browser add-on, or managing ad preferences in your Facebook and Instagram settings.

6. How long we keep your information

We keep your information only as long as needed for the purposes above, or as the law requires (for example, order and invoice records for tax purposes).

7. How we protect it

We use reasonable security steps to protect your information. However, no website or internet transmission is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You can ask us to show you the personal information we hold, correct it, or delete it, and you can withdraw your consent for marketing messages at any time. Write to us at the email below, and we will respond within a reasonable time. We may need to keep some records where the law requires.

9. Children

Our website is meant for adults. We do not knowingly collect information from anyone under 18. Parents who are buying for their children are welcome to order on their behalf.

10. Links to other websites

Our website may link to other websites or marketplaces. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the updated date.

12. Contact us and grievances

For any question, request or complaint about your personal information:

Neom Ecosolutions Pvt Ltd.

PB No.99, Aluva P.O., Kerala,
India- 683101

Email: hornbillnaturals@gmail.com

WhatsApp: +91 94470 62365

Grievance officer: mail to info@hornbillnaturals.com.